COMPANY

BATHROOM

Frequently Asked Questions

We have attempted to answer the most frequently asked questions in the section below. If you require any further information, please contact us.

CUSTOMER PRIVACY - We will never pass your details on to a third party. We will keep you informed of any information that you have requested but will not send unsolicited mail, faxes or e-mails.

CUSTOMER SERVICE / ORDERING BY TELEPHONE - If you prefer, speak to a human being between 9.00 am - 5.00 p.m., (local time) Monday - Friday. You can contact us on the following telephone numbers.
From overseas - +44 121 709 1901. From GB - 0121 709 1901. (All calls are charged at standard rate.)

PAYING FOR RESERVED ITEMS - We will contact you to discuss the items you reserve. Various payment options are available by mutual agreement. Cleared funds will always be required prior to dispatch of any item.

RETURNS - always accepted, provided we receive proof of purchase together with the unused goods including all original packaging, postage paid, in good condition. We will then issue full refund* for the returned goods. This does not affect your statutory rights as a consumer.
*We regret that we are not able to reimburse any postage or carriage charges.

DAMAGED GOODS - Please inspect the goods on receipt. Should anything be damaged, contact us immediately. Return the imperfect items as soon as possible so that we may claim from the delivery company. Subject to availability, we will forward replacements immediately.
This does not affect your statutory rights as a consumer.

SECURITY - We take your security and ours very seriously, this is one reason why we do not take credit card payments online. Although our web design company can offer state-of-the-art secure servers, neither they or Alscot Bathroom Company can protect you from 'trojan horse' virusses that transmit every keystroke you make - Credit Card Details, Passwords, etc.

Postage and Packing